FAQs

We are a Perth-based company that provides great customer service, the newest vehicles, and the best prices. We also promise no hidden fees, ever.

Our published rates are inclusive of GST, unlike some other car rental companies. Once the best 7 day rate is secured, the same rates apply on any extensions. For example, for a $38 per day vehicle on a 7 day special, the 8th day (and so on) will remain at $38 per day.

Exclusions applies. Extension rates do not apply to any other on going promotional rates.

Drivers must be at least 22 years of age and hold a FULL and VALID driver’s licence in English (official English translation accepted licence is not in English) No provisional, probationary or Extraordinarty (E) licence are accepted. You must provide a copy of your physical driver’s licence upon pick up.

You can book online at the best guaranteed rates here.

You will receive an automated reply informing you that we have received your booking and are processing it. A return confirmation will be sent via email and a one day non-refundable deposit is required to reserve the vehicle. All paid bookings are guaranteed a vehicle.

We strongly advise you to book online. This way, you will get an instant quote for your vehicle of choice.

However, if you need further clarification and would like instant assistance, you can call or email us. Walk in and call in rates will be higher compared to bookings made online.

If the vehicle is unavailable at the point of booking, no booking or hire fees will be charged. A one day non-refundable deposit is required to reserve a vehicle. In the event of a cancellation, it will be forfeited.

We prefer all payments via credit cards. We accept Mastercard and Visa. We also accept debit cards (Mastercard or Visa only), but they must have the driver’s name embossed on the card.

If it does not, we need a proof of ownership of the card such as bank statement with the name and card details on it, and a copy of your passport or an identification card. We understand some countries’ debit card do not have names on the card. We also accept cash, but only for rental charges. The bond (security deposit) is required on a valid credit or debit card.

Yes, you can pay with a different credit or debit card upon pick up, but the card has to be present and verification completed.

A different payee is allowed, provided that he or she will be the additional driver included in the car rental agreement. There is a one-off additional driver fee for each driver and a maximum of 4 are allowed.

Yes, there is a bond. The amount varies according to vehicle type and will be secured on your credit or debit card.

To suit your travel needs, we have a local 100km/day plan that can be used within a 100km radius of Perth.

The unlimited km plan can be used within a 500km radius of Perth. With the local 100km/day plan, you can travel as far north as Yanchep and as far south as Mandurah. With the unlimited km plan, you can travel between Geraldton and Albany.

If you’re outside of this 500km radius, but still within a 1200km radius, there will be a remote surcharge. This allows you to travel between the boundaries of Exmouth, Meekatharra, Kalgoorlie, Norseman and Esperance.

All our cars come with comprehensive insurance, but there’s also a standard excess. It’s a vehicle’s standard liability and the maximum amount you would have to pay in the event of an accident. The amount varies according to the vehicle and ranges from $99.00 – $5,000 depending on the type of vehicle.

For example, a car with $5,000 standard liability means that any damages caused by the hirer up to $5,000 in repair costs will be paid by the hirer. This payment for repair costs is called the ‘excess’.

You can reduce the excess by taking the liability reduction option, which reduces it to as low as $99. Please note: there’s also an administration fee of $110 in the event of an accident, regardless of fault (on top of the excess).

Our comprehensive insurance covers collision damages to the vehicle as a result of an accident limited to a maximum amount of $50,000.

Please note that all our vehicles must be used on sealed roads ONLY. For more details on the terms and conditions of your car hire, refer to part B in our hire agreement.

Please remain calm, and do not admit liability or make any offer or promise of settlement without the company’s consent. Where there is damage to the vehicle or a person injured, the police should be informed immediately. Promptly report the accident and all details to the company’s office, together with a police report lodged within 24 hours.

Refer to our Part B agreement in the event of an accident and obtain all relevant details from the 3rd party. This includes their name, contact information and insurer’s details.

In Western Australia, it is compulsory for children up to the age of 7 to be seated in an approved seat.

We provide baby and booster seats for hire. Charges will be displayed during the 3rd step of the online booking process, once you’ve selected your car hire plan on the extras column.

Yes you may, however you will be charged for the rental until the following business day, we will then inspect the vehicle and process the bond refund.

Please contact us as soon as possible if you need to make changes to your existing or upcoming booking.

We have several convenient locations for you to pick up your car from:

• Perth CBD Office
  166,Adelaide Terrace, East Perth, A 6004
• Kewdale Office (Airport Branch)
  7 Aitken Way, Kewdale WA 6105
• Cockburn Central Office
  3/1 Merino Entrance, Cockburn Central WA
• Perth International T1 & T2
• Perth Domestic T3 & T4
• General Aviation

Note: For the airport locations, our shuttle service will bring you back to our airport branch at Kewdale, which is only 5-10 minutes away.